We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Account - Mobile. However, if you'd like we can send out a technician to perform this work for you but there would be a £25 call out fee. I think it’s something like £5-£8 per day that your services aren’t on. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. Options. Or r. See where this Helpful. Thank you for your response @andrewmonkie. Options. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Options. Get the Hub ready by connecting the wires. Getting started & FAQ. Broadband and TV deals. Stream from Virgin Media. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Martin_N. Stay safe online. 2: Internet connection, via your homehub, for all online functions. . Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Virgin Media don’t do any Fibre connections to inside the house. Account - Cable. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. I have looked everywhere but can't seem to find one. I have tried to contact vm but I don’t have a landline number so they w. Then. Sorry to hear you don't have a VM wall socket. 0. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 03-08-2020 18:05. VM BB TV Landline. The pre-install team number is 0800 052 1734. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. That looks like a Sky dish cable. . Some of the cables hanging out the wall were cut off after the house improvements. My Virgin Media App. But. Solved: Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my - 5218381. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. I don't work for Virgin Media. Don’t turn on the Hub. Manage Your Account. Or wait a day or two and a member of the Forum Team should. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. Just received our set up kit and tried to install ourselves but we only have the Virgin and BT Ethernet sockets, not the one displayed in - 5318441. Remove all other equipment connected to telephone sockets. kkd1. on 22-10-2022 20:58. The house is a new build, there's no lead in the paint, no aquarium or anything like that. The box and cables may have been removed by the previous occupiers. So, I want to reposition my TV and set-top box, and don't want to run an extension cable. This would mean a relocation of either the phone or the hub, or some cabling work to ensure the correct set up. Hi there , welcome to our forum and thanks for your post. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Thanks for your post. Options. Manage Your Account. When I proceeded to set up my Hub 3 I quickly realised that. . Browse Virgin Media Virgin Media Community. Chatter and natter. I have so far had no problems with the telephone service so had no further cause for complaint with Virgin Media. Manage Your Account. Give the pre-installs team a call on 0800 052 1734. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Re: No Virgin media wall socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Let us know if you'd like to go ahead with that. Follow the instructions on screen to finish your setup. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. If you would like, we can forward your details to the relevant team to see if your property is serviceable. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I can only find the TV socket. Security. in Networking and WiFi yesterdayGo to solution. Also there will be an external, often brown, omnibox. 3: HDMI to your TV. No setup fee. jpeg File size: 143. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Customer since 1993. See where this Helpful Answer was posted. Account - Mobile. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). My Virgin. Browse Virgin Media Virgin Media Community. Got my virgin media self install kit but I don't have a virgin socket. B&Q are running low on these however. Welcome to the community forums. However, the install page says "With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. 0 Kudos. The problem is the Hub is in my Study and the - 4964746. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Please help. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. provided, I shall give them a call tomorrow. Explain what needs to be done and book an engineer visit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. AnthonyRaw1986. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. . VM don't send out the quick start kit unless there has previously been a VM connection in that property. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Learn more. To be able to complete the self install there needs to be a Virgin Media Socket or cable for the Hub to connect onto. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Account - Cable. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Learn more. I have gone through several videos and found that there should be wall socket inside your home. All the cabling is the property of Virgin Media and must not be touched. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi @Bannie1 . No internet, unfortunately. Browse. You can workaround it simply without the need for a cable. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Don’t plug the power cable into a plug socket yet. Browse Virgin Media Virgin Media Community. Virgin Media; My Virgin Media; Shop; Help;. Stay safe online. However, I do not have any of the specified wall sockets available. Call the pre-installation and delivery team on 0800 052 1734. Unfortunately we don't use the Openreach master sockets as they are BT only. Thank you for your response @andrewmonkie. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Browse I have received my HUB and thought I could do a quick setup, but turns out I can’t. Joining in. I wanted to check with people on here before trying to get an engineer in, just. Hello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. Connect the Hub’s power cable with the blue tab. I’ve tried calling but the people I’m connected to keep hanging up. Broadband Deals. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. on 15-12-2022 08:14. japitts. If the Hub 3's telephone service has never worked, re-connect the phone the telephone wall socket to see if that is still live. Stay safe online. If you used to have VM's broadband then there is a coaxial cable to which the VM hub was connected to, and you had an Ethernet cable connecting the YouView box to the hub. Account - Mobile. Post up some photos of the connection boxes. Step 3 - Label the box – a letter came with the. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. It is surface clipped usually. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message; Flag for a moderator; on 15-12-2022 21:47Re: No virgin media socket outside my house. Switched On Families. If I couldn't get the proper wall socket, the internet is not going to be set up su. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. . 06-09-2023 15:45 - edited 06-09-2023 15:46. Will an engineer have to come out to fit a Virgin Media socket? Answered! Go to Answer. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. QuickStart, set up and connections. on 07-09-2022 19:28. No Virgin Media Wall socket . Or wait here a day or two for a VM Mod to pick this up. The connection cable should be on the other side of that incoming "hole". My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. My Virgin Media App. Browse Virgin Media Virgin Media Community. But I don't think I have any Virgin Media Wall sockets in my house. Account - Cable. Hi, I ordered a broadband and was authorized for a self install kit, but I don't have a Virgin Media Wall socket that fits the plug that I've been given. Ethernet is ideal & recommended, reliable wireless is fine. Turn on your TV and get connected. Connect the Hub’s power cable with the blue tab. The cable fits in the socket shown in the image attached. The cable fits in the socket shown in the image attached. Browse Virgin Media Virgin Media. Plug into the Virgin Media wall socket. Could someone let me know if this can be sorted? - 5306935. I’ve tried to call once and been cut off after ages on hold. Wall Socket. Have you downloaded and used our Connect App yet? It'. Account - Cable. on 28-10-2022 17:29. Quickstart is the quickest and easiest way to setup our services. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. I'm here to share knowledge, I don't work for Virgin Media. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. It is not functional with one line/number (which works on TEL1 by default). Jul 11, 2008. This promotion means you won’t pay the usual setup fee of £35. We would like to show you a description here but the site won’t allow us. Incidentally the phone socket is redundant if not in use and can be safely removed. This seemed to be standard procedure for any phone fault reported. Hey there, just got my 3. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. The wall socket I have within my home does not appear to be working. Stay safe online. You. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Or you may be quicker than average! You won’t be involved the whole time. Hi. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin Media; My Virgin Media; Shop; Help;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. #12. Tech Chatter. . SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. we had an engineer come in to install a virgin media socket but when we turn on our router, it has 2 blinking green arrows. Is there a way to connect the VM router without a wall socket please ? - 5036273Hello, I have received the installation kit this morning and when I was getting everything ready I realised that whoever was living in this house before my has cut the cable coming out of the virgin socket and I would need help to fix it. Account - Mobile. Thank you. We have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Browse Virgin Media Virgin Media Community. You need an aerial and an RF feed from it. The wall socket is - 5109379. The adaptor does not fit my wall socket. All the wall sockets I can see are for BT. 0 Kudos. There were many cable companies that originally built the networks in the early 1990s. Home Phone. It is likely you will be waiting a few days. Virgin Media don’t do any Fibre connections to inside the house. When I type in my new home postcode it says the address is compatible and when I go to sign up it offers me two options, self-set up or book someone to come and fit. . Options. Sign in to My Virgin Media a. Very poor advice. Stay safe online. I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. You can also check for a loose cable as not all properties have a socket. Box from Virgin Media arrived with Super Hub and cables. Learn more. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Can anyone help me? we’ve been sent a quick install box but when following the instructions we don’t have the Virgin media socket which is - 5403137. . QuickStart, set up and connections. Vonage 2nd line. . Due to the nature of our network, connectivity can vary from property to property. Virgin Media; My Virgin Media; Shop; Help; Virgin. Can a - 5057222 - 2However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). I'm a Very Insightful Person, I'm here to share knowledge. My optical sound socket seems to be missing something. But I don't have a splitter or any 'Virgin media socket'. My wall socket doesn't have o ly one connector,instead it has 2 cables going out - 4932520I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFeb 22, 2022. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. How to cancel your Virgin Media contract. Tuning in. Virgin Media; My Virgin Media;. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Networking and WiFi. 26 April 2022. We've taken the front of the box off and inside there is an isolator but nothing else. Is it possible that part of the cable from the previous user h. Sat on hold again and losing the will to live! Can someone here help me book one? Tha. Explain what needs to be done and book an engineer visit. kkd1. A Ti-Vo was installed in one of the upstairs bedrooms. Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Even sitting in the room above the router, the WiFi was dreadful. on 23-10-2022 13:36. Networking and WiFi. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Or if the other end of the white cable is in a more useful. I wanted. Switched On Families. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. You may still need to pay an activation fee, but some deals will offer activation for free. Unscrew one of the two lower cables & push the provided one over the exposed thread. A TV360 box requires 3 connections. Virgin Media Quickstart set up. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. But I have actually managed to get through to the technical team over chat. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The internal wall boxes are mostly oblong. No, you can keep using the same phone you’ve always used. Wall socket. Thanks We're here to help. If it is a loose cable only, you will need one of these to connect the Quickstart cable. This is designed to push over the existing screw connector the outlet has. All forum topics. we have previously had virgin media but no socket anymore so there is nowhere that i could possibly plug the box into. Account - Cable. I moved house and the new house was already set up for Virgin Media TV and broadband by the previous owner. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Hi all, when I signed up for Virgin Media, it said the service was available at my house. The block box on second picture is an amplifier for terrestrial TV. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Networking and WiFi. Community Natter. Well I can't seem to find anything like that and the closest thing I can find is a. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. Switched On Families. QuickStart, set up and connections. My Virgin Media App. Manage Your Account. I guess your options are seek approval, be dumb and have install or change providers. The second phone socket on the hub (TEL2) is for if you have a second phone line/number. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. I think you'll be OK, the self install should include the coax cable you need actually. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Re: Self install issue. Awful first impressions of Virgin Media. Mobile Your Account. they dont make much "fitting new socket" so recommend a "brand new aerial" as the old one was "not digital compatible" which is complete rubbish installers have been using switchover to make money for ages. he can pick up radio 1 and a few other stations and wave 105. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If you can set up using a Self-Install pack, but. Need to contact Virgin Media Customer. Stay safe online. Browse Virgin Media Virgin Media Community. on 23-10-2022 13:36. I'm here to share knowledge, I don't work for Virgin Media. those who. How do I book an engineer to come out - 5345632. Everything is converted to specialised triple screened coaxial cable. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Stay safe online. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. The Hub would need to have an ethernet cable run from this switch to an ethernet port on the Hub. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. Can't find Virgin Media socket. Please I need an Engineer as I need internet for my work, I am so frustrated right now. I'm here to share knowledge, I don't work for Virgin Media. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). on 27-10-2022 09:24. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . sounds like the installer wanted to make money. - 5156775. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 41 ACCEPTED SOLUTION. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. RJ11 plug to BT socket adapter. ThanksIf so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I moved house with my family and we wanted to move to Virgin Media. cable from wall. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. on 01-12-2022 11:22. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Re: Wall socket. on 22-10-2022 20:58. If there is any old wiring or coaxial cable, this can be removed but possibly. You’ll need an adapter to get your fibre landline service up and running. Turn on and start the hub. I have been given other details for the account such as the account number/area code and.